Patient Services News

Access to New Forest PCN Services

The New Forest PCN has been comissioned to provide PCN Network Services to our patients. For more details on the services they provide and how to access them (including Social Prescribing, Physio and Medicines Management) please click the link below.

Network Services | New Forest PCN

Practice Management Update March 2022

The practice is pleased to welcome Nina Hammond as our new practice manager. Nina has worked in General Practice since 2007, with several years experience in practice management.

Update on our GPs 2022

Dr Mark Orton

After 23 years working at Sway and Brockenhurst Surgeries (8+ years as senior partner) Dr Mark Orton has decided now is the right time for him to retire from the partnership, with this becoming official by the end of March 2022. However, Dr Orton will continue to work at the practice on a temporary part-time basis as a GP Retainer from April 2022.

We have signature books at both our surgeries for our patients to leave messages for Dr Orton on his retirement. Please ask at reception if you wish to sign the book.

New GP Joining

We are pleased to welcome Dr Emma Macaulay, who previously provided us with locum support, as a permanent member of our clinical team.

Thank you to our Locum GPs

We are also still extremely grateful for the continuing locum support Dr Wilma Westensee, Dr Manuela Koehn, Dr Dagny Fowler and Dr Flora Kaminski have provided New Forest Central Medical Group during these challenging times.

New Service for Urgent Eye Care

The CCG has commissioned an urgent eye care service, provided by local optical practices for patients in our area. The aim of this service is to provide access to urgent eyecare within Primary Care. The service will provide initial contact, telephone triage, remote consultations and where necessary face to face assessments. See the leaflet below for more details.

Urgent Eyecare Service Leaflet

Do you know your NHS number?

Your NHS number is a 10 digit number, like 111 222 3333. You should find it on correspondence you receive from the NHS.

Although you do not need to know your NHS number to access NHS services, it can be useful to know.

You can find out your NHS number by using the service linked below.

Find your NHS number - NHS (

Support for Domestic Abuse Victims

Support Services for Domestic Abuse Victims

Cervical Screening Campaign

Everything you need to know about cervical screening:

Cervical screening, or the “smear test”, is a routine health check that identifies potentially harmful cells and changes on the cervix. Cervical screening is not a test for cancer but catching any changes early can reduce your risk of developing cervical cancer. Cervical cancer kills two women every day. Regular screenings can help reduce that number, which is why it’s so important you attend your screening when invited.

Our nurses are trained to do all they can to put you at ease during your appointment and are on hand to answer any questions or concerns you may have. However, whether you attend your screening or not, is ultimately your choice.

If you’re due to have a cervical screening, you’ll receive an invite letter in the post. Don’t ignore it, book your cervical screening here today.

 If you missed your previous appointment or are unsure if you are due a screening, please contact us and we will book you an appointment if you’re due.

Practice News


Staff Vacancy - Reception Team

The practice has 2 roles available to join or reception/administration team. Please see details in the link below.

Advert Receptionist April 2022.pdf

Connect to Support Hampshire is a website commissioned by Hampshire County Council to help people make informed choices about care and support that helps them to maintain their independence within their community.

Get Hampshire Walking Campaign

We’re supporting the Get Hampshire walking campaign. We are spreading the word about the benefits of walking to help patients lead healthier and more active lives.

It’s not difficult – a few extra steps, using the stairs and not the lift, getting off the bus a stop early will all help.

Walking can also help you get out more, meet new people and improve your social life.

Click here to find out what you can get involved with in your local area:

Accessible Information Standard

This standard is being implemented by all NHS Organisations, with the aim of establishing a framework and set a clear direction such that patients and service users (and where appropriate carers and parents) who have information or communication needs relating to a disability, impairment or sensory loss receive information that can be easily read and understood, as well as appropriate communication support.

Please see the leaflet below for more details:

Accessible Information Standard Leaflet

Patient Information - Your named GP

All patients registered at the practice are allocated a named GP.


Your named GP is responsible for the overall care you receive at the practice. If you are unsure who your named GP is, or would like to change your allocation please contact a member of our patient services team. This does not restrict who you can see at the practice - you are free to consult with the clinician of your choosing.