News
Patient Services News
New Duty Site Arrangements
Our new DUTY site
What's changing?
To ensure our patients will have prompt access to a specialised healthcare professional and the services they need, we will be concentrating our specimen drop off and front desk services at one site. This will assist us in providing a focused, patient management service offering a safe and effective treatment environment.
The same number of nurse and GP appointments will be available at both sites, this is not changing.
From the 14th of October this year, the DUTY site will alternate between the Brockenhurst and Sway surgeries.
What is the DUTY surgery?
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The DUTY GP will be on site
- You will be able to drop off samples, e.g. urine and poo
- A Patient Coordinator will be available at the front desk for your queries
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The DUTY surgery will remain open until 6pm
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Emergency calls only from 6-6.30pm
What is a non-DUTY site?
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Appointments as normal
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Samples will need to be deposited to the DUTY surgery
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For front desk queries to a Patient Coordinator, visit the DUTY site
What are the DUTY Surgery days?
SWAY | BROCKENHURST | |
Monday |
DUTY site 8am to 1pm 1pm to 2pm – Closed 2pm to 6pm |
8am to 1pm 1pm to 2pm – Closed 2pm to 5pm |
Tuesday |
8am to 1pm 1pm – Closed |
DUTY site 8am to 1pm 1pm to 2pm – Closed 2pm to 6pm |
Wednesday |
8am to 1pm 1pm – Closed |
DUTY site 8am to 1pm 1pm to 2pm – Closed 2pm to 6pm |
Thursday |
DUTY site 8am to 1pm 1pm to 2pm – Closed 2pm to 6pm |
8am to 1pm 1pm – Closed |
Friday |
8am to 1pm 1pm – Closed |
DUTY site 8am to 1pm 1pm to 2pm – Closed 2pm to 6pm |
Urine Sample Testing
Please note that urine samples cannot be dropped off for testing without telephoning the surgery beforehand. You will be advised which surgery is available to accept samples on that day.
New Service for Urgent Eye Care
The CCG has commissioned an urgent eye care service, provided by local optical practices for patients in our area. The aim of this service is to provide access to urgent eyecare within Primary Care. The service will provide initial contact, telephone triage, remote consultations and where necessary face to face assessments. See the leaflet below for more details.
Urgent Eyecare Service Leaflet
Do you know your NHS number?
Your NHS number is a 10 digit number, like 111 222 3333. You should find it on correspondence you receive from the NHS.
Although you do not need to know your NHS number to access NHS services, it can be useful to know.
You can find out your NHS number by using the service linked below.
Find your NHS number - NHS (www.nhs.uk)
Cervical Screening Campaign
Everything you need to know about cervical screening:
Cervical screening, or the “smear test”, is a routine health check that identifies potentially harmful cells and changes on the cervix. Cervical screening is not a test for cancer but catching any changes early can reduce your risk of developing cervical cancer. Cervical cancer kills two women every day. Regular screenings can help reduce that number, which is why it’s so important you attend your screening when invited.
Our nurses are trained to do all they can to put you at ease during your appointment and are on hand to answer any questions or concerns you may have. However, whether you attend your screening or not, is ultimately your choice.
If you’re due to have a cervical screening, you’ll receive an invite letter in the post. Don’t ignore it, book your cervical screening here today.
If you missed your previous appointment or are unsure if you are due a screening, please contact us and we will book you an appointment if you’re due.
Practice News
Staff Changes - 2024
Interim Practice Manager
The practice currently has interim practice manager Amanda Galea assisting with the daily running and future planning for New Forest Central Medical Group.
Connect to Support Hampshire
www.ConnectToSupportHampshire.org.uk is a website commissioned by Hampshire County Council to help people make informed choices about care and support that helps them to maintain their independence within their community.
Get Hampshire Walking Campaign
We’re supporting the Get Hampshire walking campaign. We are spreading the word about the benefits of walking to help patients lead healthier and more active lives.
It’s not difficult – a few extra steps, using the stairs and not the lift, getting off the bus a stop early will all help.
Walking can also help you get out more, meet new people and improve your social life.
Click here to find out what you can get involved with in your local area:
www.westhampshireccg.nhs.uk/Gethampshirewalking
Accessible Information Standard
This standard is being implemented by all NHS Organisations, with the aim of establishing a framework and set a clear direction such that patients and service users (and where appropriate carers and parents) who have information or communication needs relating to a disability, impairment or sensory loss receive information that can be easily read and understood, as well as appropriate communication support.
Please see the leaflet below for more details:
Accessible Information Standard Leaflet
Patient Information - Your named GP
All patients registered at the practice are allocated a named GP.
Your named GP is responsible for the overall care you receive at the practice. If you are unsure who your named GP is, or would like to change your allocation please contact a member of our patient services team. This does not restrict who you can see at the practice - you are free to consult with the clinician of your choosing.