Patient Services News

Advance Notice of closure for staff training

The Surgery will be closed on Tuesday 15th June from 1pm for staff training as part of the TARGET training scheme.

TARGET - flyer for patients.pdf

Do you know your NHS number?

Your NHS number is a 10 digit number, like 111 222 3333. You should find it on correspondence you receive from the NHS.

Although you do not need to know your NHS number to access NHS services, it can be useful to know.

You can find out your NHS number by using the service linked below.

Find your NHS number - NHS (

Changes to Phlebotomy Services

Blood Test Appointments

At the Hospital

Phlebotomy services are changing to an appointment only system to enable social distancing and reduce waiting times for patients. Patients can choose where and when they have their blood test.

Patients should ring 02381 204877, Monday to Friday between 8am and 6pm to book an appointment at any of the following hospitals:

Please note these services are for patients aged 16 years and over only.

Hospital Days Open Times Open
Southampton General, C level, South Laboratory Block Monday to Friday 8am to 4.45pm
Lymington New Forest Monday to Friday 7.30am to 3pm
Romsey Hospital Tuesday and Saturday

9am to 11.30am, then 12.30 to 3pm (Tuesday)

9am to 12pm (Saturday)

Blood tests for children

Patients under the age of 16 requiring blood tests must attend Southampton General Hospital, Butterfly Room. 

Appointment booking service number for SGH Butterfly room: 02381 202024 (lines open 8.30am to 4.30pm, Monday to Friday)This service is available Monday to Friday, between the hours of 8.30am to 11am and 2pm to 5pm.

At the surgery

The Practice runs a 'by appointment only' blood test appointments at our Brockenhurst or Sway Surgery. Please speak to a member of our patient services team to book an appointment.

Please remember that you MUST bring your request form with you.

Support for Domestic Abuse Victims

Support Services for Domestic Abuse Victims

Lymington and Romsey X-ray Service

Due to the recent COVID19 virus,  Lymington Hospital and Romsey Hospital X-ray service will now be changing to a Booked Appointment Service as from 1st April 2020. 

All referrals will be vetted prior to appointments being booked. 

Patients to ring 01590 663110 to book an X-ray appointment after 24 hrs to allow us to process the request.

Cervical Screening Campaign

Everything you need to know about cervical screening:

Cervical screening, or the “smear test”, is a routine health check that identifies potentially harmful cells and changes on the cervix. Cervical screening is not a test for cancer but catching any changes early can reduce your risk of developing cervical cancer. Cervical cancer kills two women every day. Regular screenings can help reduce that number, which is why it’s so important you attend your screening when invited.

Our nurses are trained to do all they can to put you at ease during your appointment and are on hand to answer any questions or concerns you may have. However, whether you attend your screening or not, is ultimately your choice.

If you’re due to have a cervical screening, you’ll receive an invite letter in the post. Don’t ignore it, book your cervical screening here today.

 If you missed your previous appointment or are unsure if you are due a screening, please contact us and we will book you an appointment if you’re due.

Practice News

Connect to Support Hampshire is a website commissioned by Hampshire County Council to help people make informed choices about care and support that helps them to maintain their independence within their community.

Get Hampshire Walking Campaign

We’re supporting the Get Hampshire walking campaign. We are spreading the word about the benefits of walking to help patients lead healthier and more active lives.

It’s not difficult – a few extra steps, using the stairs and not the lift, getting off the bus a stop early will all help.

Walking can also help you get out more, meet new people and improve your social life.

Click here to find out what you can get involved with in your local area:

Accessible Information Standard

This standard is being implemented by all NHS Organisations, with the aim of establishing a framework and set a clear direction such that patients and service users (and where appropriate carers and parents) who have information or communication needs relating to a disability, impairment or sensory loss receive information that can be easily read and understood, as well as appropriate communication support.

Please see the leaflet below for more details:

Accessible Information Standard Leaflet

Patient Information - Your named GP

All patients registered at the practice are allocated a named GP.


Your named GP is responsible for the overall care you receive at the practice. If you are unsure who your named GP is, or would like to change your allocation please contact a member of our patient services team. This does not restrict who you can see at the practice - you are free to consult with the clinician of your choosing.