Patient Services News

Global Shortage of blood bottles

At the moment we are not requesting any routine blood tests.  This is because of a global shortage of blood bottles, which is outside of our control.

GP Practices and Hospitals are being asked to delay routine tests and to preserve remaining bottles for emergency and urgent care only.  All routine tests will be deferred for patients who are stable and not at risk.  We will continue to request urgent blood tests to avoid harm.

This situation has happened very quickly and we are awaiting information on how long the delay will remain in place. We will post updates on this issue as and when we have them.

Update on our GPs

We would like to let all our patients know that Dr Matthew Davies is recovering well from his recent surgery, and we expect his return in November. In the meantime we have 2 new locum GPs, Dr Emma Macaulay and Dr Flora Kaminski, who will be working with us over the coming months to assist us during this extremely busy time for General Practice.

We are also extremely grateful for the continuous locum support Dr Wilma Westensee and Dr Manuela Koehn have provided New Forest Central Medical Group during this pandemic.

We also have our 2 GP registrars, Dr Thomas Reville and Dr Jennifer Webb.

New Service for Urgent Eye Care

The CCG has commissioned an urgent eye care service, provided by local optical practices for patients in our area. The aim of this service is to provide access to urgent eyecare within Primary Care. The service will provide initial contact, telephone triage, remote consultations and where necessary face to face assessments. See the leaflet below for more details.

Urgent Eyecare Service Leaflet

Do you know your NHS number?

Your NHS number is a 10 digit number, like 111 222 3333. You should find it on correspondence you receive from the NHS.

Although you do not need to know your NHS number to access NHS services, it can be useful to know.

You can find out your NHS number by using the service linked below.

Find your NHS number - NHS (

Support for Domestic Abuse Victims

Support Services for Domestic Abuse Victims

Cervical Screening Campaign

Everything you need to know about cervical screening:

Cervical screening, or the “smear test”, is a routine health check that identifies potentially harmful cells and changes on the cervix. Cervical screening is not a test for cancer but catching any changes early can reduce your risk of developing cervical cancer. Cervical cancer kills two women every day. Regular screenings can help reduce that number, which is why it’s so important you attend your screening when invited.

Our nurses are trained to do all they can to put you at ease during your appointment and are on hand to answer any questions or concerns you may have. However, whether you attend your screening or not, is ultimately your choice.

If you’re due to have a cervical screening, you’ll receive an invite letter in the post. Don’t ignore it, book your cervical screening here today.

 If you missed your previous appointment or are unsure if you are due a screening, please contact us and we will book you an appointment if you’re due.

Practice News

Connect to Support Hampshire is a website commissioned by Hampshire County Council to help people make informed choices about care and support that helps them to maintain their independence within their community.

Get Hampshire Walking Campaign

We’re supporting the Get Hampshire walking campaign. We are spreading the word about the benefits of walking to help patients lead healthier and more active lives.

It’s not difficult – a few extra steps, using the stairs and not the lift, getting off the bus a stop early will all help.

Walking can also help you get out more, meet new people and improve your social life.

Click here to find out what you can get involved with in your local area:

Accessible Information Standard

This standard is being implemented by all NHS Organisations, with the aim of establishing a framework and set a clear direction such that patients and service users (and where appropriate carers and parents) who have information or communication needs relating to a disability, impairment or sensory loss receive information that can be easily read and understood, as well as appropriate communication support.

Please see the leaflet below for more details:

Accessible Information Standard Leaflet

Patient Information - Your named GP

All patients registered at the practice are allocated a named GP.


Your named GP is responsible for the overall care you receive at the practice. If you are unsure who your named GP is, or would like to change your allocation please contact a member of our patient services team. This does not restrict who you can see at the practice - you are free to consult with the clinician of your choosing.