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Patient Alert - Access to our reception desk

Opening our Doors

The practice reception desk will be open from Thursday 3rd June 2021. We still encourage all patients who can, to continue to use the phone or online services for their initial assessment/queries.

After initial assessment you may be offered a face-to-face appointment, given advice over the phone or directed to an appropriate service. 

If you decide to come in, please remember:

  • You will need to wear a face covering at all times.
  • Your temperature will be checked if you have an appointment with a clinician.
  • Be prepared to queue, including outside, to help us keep a limited, safe number of people inside.
  • Maintain social distancing while queuing and when inside the practice.

Please note that face to face appointments are still by prior arrangement with a clinician following your initial telephone triage assessment or e-consult. Reception staff cannot book you a face to face appointment. 

eConsult Notice

Please note that eConsult is not monitored outside of our normal opening hours.

Any online consultation submitted outside normal surgery hours will not be viewed by a GP until the surgery reopens on the next working day.

The eConsult advice service is available 24/7. The GP online consultation service is only available on weekdays. Patients will not be able to submit an eConsult request from Friday at 6.30pm until the following Monday at 6.30am. As per usual if you require medical advice during these times please contact 111. 

New Forest Medical Group

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