Appointments

All doctors conduct surgeries at both locations Monday through Friday.

Please note that you cannot book an appointment via email.

Appointment system  

• The Practice has a telephone triage service with the Doctors for patients with sameday urgent needs.
• All routine appointments will be booked as Face-to-Face consultations, unless the patient requests a phone appointment.
• The following problems are well suited for telephone appointments:
  • Medications reviews
  • Side effects
  • Mental Health
  • Blood test results
  • HRT discussions
  • Referral requests
• Please note that patients with a telephone appointment must be available the same day for a face-to-face appointment if an examination is subsequently required.
• Forward appointments can be booked at any time up to 3 months ahead, subject to availability.
• It is not always possible to see the Doctor of your choice, although every effort is made to meet patient's requirements.
• Urgent home visits must be requested before 10.00 am where possible.
• To see a Doctor - if it is not required the same day or urgent, an appointment on an alternative day eases the pressures on Doctor availability.This ensures fairness to other patients who do need a same day / urgent appointment.

How does the traige system work?

If a patient feels their issue is too urgent to wait until the next routine appointment, then they will go on the triage list for that day.

All patient requests added to triage will be reviewed by the duty doctor, however if the request is deemed non-urgent they will not automatically be called/seen. We unfortunately get a significant number of in-appropriate requests for same day appointments, and we don’t always have the capacity to call everyone back.

Triage is for patients who are not SAFE to wait a week, not patients who do not WANT to wait a week. For example, children who are unwell enough to be added to triage list would not be expected to be at school. Most adults who feel they are unwell enough to need to be added to triage would not usually be well enough to be at work etc. 

Test Results

These are available by phone only after 2pm each day.

General Enquiries

After 10.30 each day until the surgery is closed.

The UTC is a walk in service treating minor ailments and injuries, open from 8am to 9pm, 7 days a week.

The UTC is located in the same place as the former Minor Injuries Unit at Lymington Hospital.

GP Extended Access will offer pre bookable GP and Nurse appointments from:

• 6.30pm to 10pm on weekdays
• 8am to 10pm on weekends

These appointments can be booked via our reception staff during working hours and are available for multiple locations, including Lymington, Ringwood and Winchester. For urgent GP/nurse appointments outside of our opening hours please call the out of hours service on 111.

Lymington Extended Access appointments will be located within the same area the UTC works from at Lymington Hospital.

Ringwood Extended Access appointments will be at Ringwood Medical Centre.

Winchester Extended Access appointments will be at Badger Farm.

If possible please telephone reception before 10:00 am for a same day home visit .

A doctor or nurse may phone back -a problem can often be resolved via a clinical telephone consultation.

It could be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound due to illness or disability.

Please remember that several patients can be seen in the Practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.