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Complaints and Compliments

Comments & Complaints:

The Practice strives to provide the best possible clinical care for all patients and the highest levels of "customer care" at all times.

However, sometimes it does not always go to plan for a variety of reasons resulting in a patient feeling that they have a genuine cause for complaint.

It is important for all concerned that matters are resolved quickly, effectively and amicably as possible, so please contact The Practice if there are concerns or issues that require remedial action.

To pursue a complaint please contact Miss Naomi Everest, the Assistant Practice Manager to ensure any issue is dealt with professionally and in the most appropriate way. 

Click below to view a copy of our practice complaints leaflet:

Complaints Leaflet

Further written information is available on the complaints procedure from reception.

The Practice continually strives to improve all it's services.

Constructive suggestions are much appreciated and a suggestion box is located in the waiting area.

Complaints regarding other services/organisations

Please see our leaflet for further information:

other services complaints.pdf

The Health Service Ombudsman:

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:



    1. Getting it right

    1. Being customer focused

    1. Being open and accountable

    1. Acting fairly and proportionately

    1. Putting things right

    1. Seeking continuous improvements



If the concern or complaint has not been manged satisfactorily patients have the right to approach the Ombudsman. 
Tel: 0345 015 4033 
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.



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